It's normal to regret after purchasing a product and need to request a refund, but this isn't always a simple process like in Mercado Livre! On this platform you don't have a headache when making your purchases!

You deserve products that meet your expectations, and that is why Mercado Livre offers an elaborate refund policy, always with the aim of meeting your needs.

Have you ever wondered what happens if something doesn't go as planned? If a product isn't what you expected? That's where Mercado Livre's refund comes in, your satisfaction guarantee.

Read on to find out how our refunds work, how long it takes to get your money back, and how committed we are to your happiness as a customer.

Mercado Livre is a platform for buying and selling various products. This is one of the largest companies in the segment in Latin America, with a wide variety of products and offers a wide range of products and services.

You can find new or used products. However, currently, most items sold are completely unused!

In addition to e-commerce, Mercado Livre offers payment, logistics and advertising solutions to facilitate transactions. 

Furthermore, the platform allows sellers and buyers to interact in a safe online environment! In fact, the rules and methods for returning products and refunds are very practical for everyone!

Being one of the largest platforms in the segment on the internet, Mercado Livre is very safe! It is difficult to find misleading advertisements, this is because the site offers great customer support.

However, if something happens that causes the order to be damaged or does not correspond to the advertised product, there are many ways for you to request a refund and return the product!

So, come and find out how to claim your rights and get a guaranteed refund from Mercado Livre!

There are several ways to reimburse on Mercado Livre! Firstly, to obtain a refund for a product that has been delivered, the deadline is 7 calendar days from the date of receipt for technology items.

On the other hand, for other types of products, the return period is 30 calendar days. Furthermore, in both cases, the products must be complete and free of signs of misuse.

This way, you request it, for various reasons: either because you don't want the product, or because it is different from what was advertised or if it has any type of defect.

Furthermore, it is also possible to cancel your purchase before it arrives!

To request a refund, you must first initiate a complaint on the Mercado Livre page. The seller will then be asked to try to resolve it in the best way possible.

However, if negotiations with the seller are unsuccessful, the Mercado Livre team intervenes and refunds your money! In fact, the return is completely free within the deadline!

Anyway, let's now take a step-by-step guide so that you don't go through any hassles when returning your Mercado Livre product?

First, open your Mercado Livre application. Then, on the bottom tab, look for the bag icon, “My Purchases” to access your purchased products.

Then, find the purchase you want to request a refund from among the others. Click on the product in question and look for the blue “Free Return” button to start the process. Then, justify your motivation behind the return.

It could be a default, not fit correctly, different from what you requested, among other possibilities. So, confirm your details and Mercado Livre will take care of the entire process for you.

Now, just wait for the seller to respond and the platform’s final decision! Also, be aware of some rules on how to return!

It is important that you follow Mercado Livre's guidelines for returning the product. This guarantees your refund without any problems or delays.

Therefore, you must send the product in its original packaging! So don't get rid of anything! Furthermore, the contents must be complete, with all parts and accessories that were sent to you!

This guarantees that the seller will also not suffer losses from being forced to return the money for a product that was sent complete and functional!

Mercado Livre makes the refund up to 3 days after the product arrives at the facilities and all precautions are confirmed, thus validating the refund process.

Furthermore, the time for the money to be debited may be different. This is because your payment choice affects how the money is refunded.

In cases such as Pix, Boleto, Mercado Pago, Mercado Coins, Mercado Crédito, Debit Card or credit via Mercado Pago, the refund is immediate.

On the other hand, if done by credit card or direct debit it can take between 2 and 9 days!

Now that you know how the refund of your purchase on Mercado Livre works, make your purchase safely, knowing that you can request your right if the product does not meet your interest!

So, how about finding out what this process is like for other online shopping stores? Have you heard of the Shopee app? This is an ideal platform for making national or international purchases of the most diverse types of products!

Just like Mercado Livre, Shopee has its rules regarding product returns and refunds. So, if you want to find out how it works and how to request it, you can check out our exclusive review!

So, click on the following link right now and have more security when purchasing on Shopee, being able to guarantee your money back when the app's rules allow it!