If you have 3–5 years’ IT experience, this IT Systems Support Engineer position offers an estimated salary ranging between R325,000 and R455,000 per year. A 3-year IT Degree is required, and certifications like CompTIA A+, Network+ or Security+ are definitely advantageous.

This role involves providing both first and second line support—not only for desktop issues but also for complex server and cloud environments. Attending to both on-site and remote users, the role is well-suited to those with vendor management experience and keen attention to detail.

You’ll be contributing to a high-standard support team using a professional ticketing system, expected to maintain SLA discipline, escalate incidents when needed, and ensure optimal system performance.

Day-to-Day Responsibilities

Your day will include supporting and configuring Windows desktop and server environments, both local and remote. This includes Microsoft 365, Azure, Intune, Teams, as well as handling networking switches and collaboration tools.

You’ll be tasked with setting up disaster recovery systems, monitoring IT infrastructure, and liaising with external suppliers on hardware, software, and services procurement.

Maintaining security, reliability, and performance of IT systems is part of your core duties. Additionally, you will regularly review processes and documentation.

There’s a strong expectation to resolve and escalate support tickets on time while keeping accurate records and conducting IT expense reconciliations.

IT training for new staff members will also fall within your scope, ensuring every new user is properly onboarded.

Advantages of the Role

This role offers a competitive annual salary range for the required skills, with clear advancement possibilities given the range of technologies you’ll handle.

You’ll have the opportunity to work across several tech stacks, which broadens your professional growth and keeps learning ongoing.

Challenges to Consider

There are demands for after-hours and standby work, which can affect work-life balance at times—in line with SLA commitments.

You must also provide your own reliable transport, and the environment expects consistently high attention to detail—there isn’t much room for error.

Verdict

If you’re a detail-oriented professional with a hands-on attitude for cloud and IT systems, this is a well-rounded support opportunity. The salary and technical exposure make it ideal for those eager to gain skills and prove their reliability.